EMS Updates

EMS call data in East Webster since NEQALS reduced staff/rigs: 

Saturday, 1/13 .... 8 calls: WEMS/NEQALS covered 3 (37.5%) and 5 were mutual aided

Sunday, 1/14 .... 5 calls: WEMS/NEQALS covered 2 (40%) and 3 were mutual aided

Monday, 1/15 .... 6 calls: WEMS/NEQALS covered 3 (50%) and 3 were mutual aided

Tuesday, 1/16 .... 5 calls WEMS/NEQALS covered 0 (0%) and 5 were mutual aided

Wednesday, 1/17 .... 10 calls: WEMS/NEQALS covered 3 (30%) and 7 were mutual aided

Thursday, 1/18 .... 9 calls: WEMS/NEQALS covered 4 (44%) and 5 were mutual aided

Friday, 1/19.... 7 calls WEMS/NEQALS covered 4 (57%) and 3 were mutual aided

Saturday, 1/20 .... 9 calls: WEMS/NEQALS covered 5 (55%) and 4 were mutual aided

Sunday, 1/21 .... 9 calls: WEMS/NEQALS covered 5 (55%) and 4 were mutual aided

Monday, 1/22 .... 7 calls: WEMS/NEQALS covered 2 (28%) and 3 were mutual aided

Tuesday, 1/23.... 5 calls: WEMS/NEQALS covered 0 (0%) and 5 were mutual aided

Wednesday, 1/24 .... 7 calls: WEMS/NEQALS covered 2 (28%) and 5 were mutual aided

Thursday, 1/25 .... 10 calls: WEMS/NEQALS covered 4 (40%) and 6 were mutual aided

Friday, 1/26 .... 10 calls: WEMS/NEQALS covered 3 (30%) and mutual aid covered 7 (all Penfield) 

Saturday, 1/27 .... 9 calls: WEMS/NEQALS covered 2 (22%) and mutual aid covered 7 (6 Penfield,1 Irondequoit)

Sunday, 1/28 .... 3 calls: WEMS/NEQALS covered 1 (33%) and mutual aid covered 2 (Both Penfield)

Monday, 1/29 .... 9 calls: WEMS/NEQALS covered 4 (44%) and mutual aid covered 5 (ALL Penfield)

Tuesday, 1/30 .... 5 calls: WEMS/NEQALS covered 2 (40%) and mutual aid covered 3 (ALL Penfield)

Wednesday, 1/31 .... 6 calls: WEMS/NEQALS covered 2 (33%) and mutual aid covered 4 (2 Penfield, 1 Irondequoit, 1 Ontario)

Timeline of events (newest updates first):

January 11, 2024: Town Board Workshop presentation/discussion on EMS and resolution to name Penfield Volunteer Ambulance (PVA) primary agency in West Webster effective Saturday, January 13.

January 10, 2024: Town officials meet for the second time with New York State and Monroe County EMS governance officials.

January 9, 2024: Town finds out about a NEQALS internal staff email that NEQALS board is planning to reduce the staffing of BLS/Transport Ambulances to cover Webster as of Saturday January 13. As of Thursday January 11, NEQALS board has not communicated this directly to the Town of Webster.

January 8, 2024: Town Councilman John Cahill (liaison to EMS) and Supervisor Tom Flaherty are guests at the PVA monthly board meeting.

January 5, 2024: PVA starts the process to assist the Town of Webster in "expanding" their municipal CON from BLS/BLS transport, to include ALS too in advance of when the 90-day notice period ends in late March 2024.

January 4, 2024: Town Board meeting presentation by PVA on how Mutual Aid works and how many 911 calls for ambulance had come into Webster since NEQALS December 29, 2023, 90-day notice, and how many of those calls were covered by WEMS-NEQALS and how many needed mutual aid.

January 3, 2024: NEQALS hand delivered a $40,000+ check to the Town for past due fuel bill. As such, there was NO break in NEQALS transport ambulances or fly cars being able to fuel up at the Town Highway Garage.

January 2, 2024: Town submits formal acknowledgement letter to NEQALS on the 90-day notice, including estoppel on NEQALS obtaining any more fuel on credit from the Webster Highway garage until they made the Town whole on their approx. $42,000+ outstanding bill.

December 29, 2023: NEQALS submits formal 90-day notice to Town of Webster.

December 26, 2023: Several town officials meet with New York State and Monroe County EMS governance officials to discern options for the town should NEQALS no longer be the Town’s outsourced ambulance service in the future.

December 14, 2023: Motion at Town Board meeting for emergency $60,000 to NEQALS is not seconded.

November 21, 2023: NEQALS attorney sends letter to Town attorney stating $221K must be committed by Town to NEQALS by December 8 or NEQALS may need to issue notice of discontinuance.

Presentations regarding ambulance service in Webster:

EMS 9.28.2023

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June 8, 2023

Community Discussion Meeting


To view the video:   youtube.com/watch


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May25 2023
July2022EMS