Power Outage

Being prepared for a sudden brief or prolonged power outage, can help you keep family members safe and comfortable.  Preparation is essential to ensure adequate supplies, minimize food loss, and maintain a safe environment in your home for the duration of an outage.

Before a Power Outage Occurs:

Build or restock your emergency preparedness kit, including a flashlight, batteries, cash, bottled water and first aid supplies.

Charge cell phones and any battery powered devices.  Also have available: Rechargeable batteries, a battery charger with solar or vehicle adapter, and a USB external batter charger for your cell phone.

Know where the manual release lever of your electric garage door opener is located and how to operate it.

Purchase ice or freeze water-filled plastic containers to help keep food cold during a temporary power outage.

Keep your car’s gas tank full and keep a spare gas can with fuel at home (gas stations rely on electricity to power the pumps).  If you use your car to re-charge devices, do NOT keep the car running in a garage, partially enclosed space, or close to a home, as this can lead to carbon monoxide poisoning.

If you rely on a medical device that is battery-operated or power dependent, determine a back-up plan.
** Contact RG&E at 1-800-743-2110 to enroll in their Critical Customer Program.

During a Power Outage:

** Avoid downed power lines during any outage. RG&E customers should call 1-800-743-1701 to report downed power lines or other hazardous situations. 

Only use flashlights for emergency lighting, candles can cause fires.

Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours.For more information about food safety visit our food page.

Take steps to remain cool if it is hot outside. In intense heat when the power may be off for a long time, consider going to a movie theater, shopping mall or “cooling shelter” that may be open in your community. If you remain at home, move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.

Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors. Never use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.

Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.

If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.

Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system. 

Refrain from removing tree debris as downed power lines may be entangled in them.

After a Power Outage:

Throw away any food that has been exposed to temperatures 40° F (4° C) for 2 hours or more or that has an unusual odor, color or texture. When in doubt, throw it out!

If food in the freezer is colder than 40° F and has ice crystals on it, you can refreeze it.

Contact your doctor if you’re concerned about medications having spoiled.

Restock your emergency kit with fresh batteries, canned foods and other supplies.

For additional guidance on food safety during a power outage, visit the USDA at: 


Sources: Ready.gov, USDA, RG&E